skmbet Privacy Policy

1. Introduction

skmbet ("we", "us", "our") operates the online betting platform accessible at https://skmbet.cam and related services. We respect your right to privacy and are committed to protecting your personal data in accordance with international data protection standards and best practices.

This Privacy Policy describes what personal information we collect, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your data. This Policy applies to all members, visitors, and users of the skmbet platform, regardless of how you access our services (web browser, mobile app, or any other method).

By registering an account or using any part of the skmbet platform, you consent to the practices described in this Privacy Policy. If you have any questions or concerns about how we handle your data, please contact our Data Protection Officer at the email address provided at the end of this document.

2. Information We Collect

skmbet collects and processes several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

2.1 Account Registration Data

When you create an account, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth
• Email address
• Mobile phone number
• Residential address in Indonesia
• Chosen username and encrypted password
• Preferred currency (Indonesian Rupiah / IDR)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and verify your identity before processing withdrawals, we collect:

• Government-issued identity documents: Indonesian National Identity Card (KTP) or valid passport, including document number, issue date, and expiry date
• Selfie photograph holding your identity document next to your face
• Proof of address (bank statement, utility bill, or government correspondence) dated within the last 3 months, if requested

2.3 Financial and Transaction Data

To process deposits, withdrawals, and betting transactions, we collect and store:

• Payment method details: bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction history: deposits, withdrawals, bets placed, winnings, bonuses claimed
• Account balance and transaction timestamps

Note: We do not store full credit card numbers or CVV codes if card payments are offered. Card processing is handled by PCI-DSS compliant third-party payment processors.

2.4 Behavioral and Usage Data

When you use the skmbet platform, we automatically collect technical and behavioral data:

• IP address and geolocation data (to verify you are located in Indonesia)
• Device information: type, model, operating system, browser type and version
• Session logs: login times, logout times, pages visited, features used
• Betting patterns: games played, bet amounts, win/loss history, time spent on site
• Marketing interactions: emails opened, links clicked, promotional offers accepted

2.5 Communications Data

If you contact skmbet customer support via live chat, email, or WhatsApp, we retain:

• The content of your messages and our responses
• Support ticket IDs, timestamps, and resolution status
• Call recordings (if you call our support hotline, with prior notification)

3. How We Use Your Information

skmbet uses your personal data for the following purposes:

3.1 Service Delivery and Account Management

• Create, maintain, and authenticate your user account
• Process deposits, withdrawals, bets, and payouts
• Verify your age (21+ requirement) and identity (KYC compliance)
• Provide customer support and respond to your inquiries
• Communicate important account notices (balance updates, withdrawal confirmations)

3.2 Legal and Regulatory Compliance

• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Detect and prevent fraud, money laundering, and underage gambling
• Maintain audit logs and transaction records as required by licensing authorities
• Respond to lawful requests from law enforcement or regulatory bodies

3.3 Platform Security and Fraud Prevention

• Monitor for suspicious betting patterns, collusion, or account abuse
• Detect unauthorized access attempts, multi-accounting, or identity theft using device fingerprinting and IP analysis
• Enforce our Terms & Conditions and Responsible Gaming policies

3.4 Marketing and Promotions (With Consent)

• Send promotional emails, SMS, or push notifications about bonuses, tournaments, and special offers (you can opt out at any time)
• Personalize marketing content based on your betting preferences and activity
• Conduct surveys and gather feedback to improve our services

3.5 Analytics and Service Improvement

• Analyze user behavior and platform performance to optimize the user experience
• Conduct A/B testing on features, layouts, and promotional campaigns
• Generate anonymized and aggregated reports on platform usage (no personal identifiers)

4. How We Share Your Information

skmbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Payment Processors

We share necessary financial data (bank account details, e-wallet identifiers, transaction amounts) with our payment service providers (PSPs) to process deposits and withdrawals. These providers operate under strict data protection and PCI-DSS compliance standards.

4.2 Game Providers and Platform Partners

When you play casino games or live dealer games, your betting data (stakes, wins, losses) is shared with our licensed game providers (Evolution Gaming, Pragmatic Play, etc.) to enable gameplay and settle bets. These providers operate under their own privacy policies.

4.3 Identity Verification Services

For KYC verification, we may use third-party identity verification services that compare your submitted documents against government databases or biometric facial recognition systems. These services process data on our behalf and are contractually obligated to protect your information.

4.4 Marketing and Analytics Partners (With Consent)

If you have opted in to receive marketing communications, we may share anonymized or hashed email addresses with marketing platforms (e.g., Facebook Custom Audiences, Google Ads) to deliver targeted advertisements. You can opt out at any time through your account settings.

4.5 Legal Obligations and Law Enforcement

We may disclose your personal information if required to do so by law, court order, or lawful request from law enforcement or regulatory authorities. This includes cooperation with investigations into money laundering, fraud, or illegal gambling activity.

4.6 Business Transfers

In the event that skmbet is acquired, merged with another company, or undergoes a business restructuring, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change and the new entity will be bound by the same privacy commitments.

5. How We Protect Your Data

skmbet employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 (Transport Layer Security). Sensitive data at rest (passwords, financial information) is encrypted using AES-256 encryption.
• Access Controls: Only authorized skmbet personnel with a legitimate business need have access to personal data. All access is logged and monitored.
• Two-Factor Authentication (2FA): We offer optional 2FA for account login and mandate it for high-value withdrawals to prevent unauthorized access.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for suspicious activity.
• Regular Security Audits: We conduct periodic security audits and penetration testing to identify and remediate vulnerabilities.
• Employee Training: All skmbet employees undergo data protection and security awareness training. Access to personal data is governed by strict confidentiality agreements.

While we take every reasonable precaution to protect your data, no method of electronic storage or internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. How Long We Keep Your Data

skmbet retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:

• Active Accounts: Your account data, transaction history, and KYC documents are retained for the duration of your account's active status.
• Closed Accounts: After you close your account, we retain your data for a period of 5 years to comply with AML regulations, tax reporting requirements, and to resolve any outstanding disputes. After this period, your data is securely deleted or anonymized.
• Marketing Data: If you unsubscribe from marketing communications, we will retain your email address on a suppression list to ensure we do not contact you again, but will delete all other marketing-related data.
• Legal Holds: If your data is subject to a legal investigation or ongoing dispute, we may retain it beyond the standard retention period until the matter is resolved.

7. Your Data Protection Rights

You have the following rights regarding your personal data under applicable data protection laws:

• Right to Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format (e.g., PDF or CSV).
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to legal retention requirements. If we are legally obligated to retain certain data (e.g., for AML compliance), we will inform you of this.
• Right to Restriction of Processing: You may request that we temporarily suspend processing of your data while we verify the accuracy of your information or investigate a dispute.
• Right to Data Portability: You have the right to receive your personal data in a portable format and to request that we transfer it directly to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal data for direct marketing purposes or where we process data based on legitimate interests. We will cease such processing unless we have compelling legal grounds to continue.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time by clicking the unsubscribe link in our emails or adjusting your account settings.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in the Contact section below. We will respond to your request within 30 days. Verification of your identity may be required before we process your request.

8. Cookies and Tracking Technologies

skmbet uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality, such as maintaining your login session and remembering your language preferences. These cookies cannot be disabled without impairing site functionality.
• Performance Cookies: Collect anonymous data on how you use the platform (pages visited, time on site, clicks) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., bet slip settings, odds format) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. You can opt out of these through your browser settings or by using the cookie preference center on our site.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or alert you when a cookie is being sent. However, disabling essential cookies may prevent you from accessing certain features of the skmbet platform.

For more information on how to manage cookies, visit your browser's help documentation: Chrome, Firefox, Safari, Edge, or Opera.

9. Third-Party Services and Links

The skmbet platform may contain links to third-party websites, services, or applications (e.g., game provider studios, payment gateways, affiliate sites). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

When you interact with third-party services integrated into our platform (e.g., playing a game from Pragmatic Play, depositing via a bank portal), your data is processed under the privacy policy of that third party. skmbet is not liable for how third parties handle your data.

10. Protection of Minors

skmbet strictly prohibits the use of our services by anyone under the age of 21. We do not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that a user is underage, we will immediately suspend their account, void all bets, and delete their personal data.

Parents and guardians are encouraged to monitor their children's online activities. If you believe that a minor has registered an account on skmbet, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

skmbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a notice on the skmbet homepage and within your account dashboard
• Sending an email to your registered email address
• Updating the "Last Updated" date at the top of this Policy

Your continued use of the skmbet platform after we publish an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how skmbet handles your personal data, please contact us:

• Email: [email protected] (non-clickable, plain text — for privacy-related inquiries only)
• Data Protection Officer: [email protected] (non-clickable, plain text)
• General Support: [email protected] (non-clickable, plain text)
• Live Chat: Available 24/7 through your skmbet account dashboard

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please use live chat or mark your email as "Urgent — Privacy Request."